Terms of Use

1.The platform and the operator

Desejo IA is an AI companion platform intended exclusively for users of legal age, available in Brazilian Portuguese, operated by Alfa Engenharia de Software Ltda., sociedade empresária limitada inscrita no CNPJ sob o nº 47.250.542/0001-86, com sede na R. Sete de Abril, 264, andar 4, sala 410, Centro, São Paulo/SP, CEP 01.044-904 (hereinafter "Desejo IA" or "Operator"). The platform provides fictional characters generated by artificial intelligence, with whom the User may interact through the exchange of messages, receipt of images, videos, audio and voice calls, as well as create their own characters.

All characters on the platform are fictional and portrayed as being over 18 years of age. They do not represent real people and should not be confused with them.

2.Minimum age: 18 years

The platform contains explicit adult content. Its use by minors under 18 is prohibited. By creating an account, the User declares, under penalty of law, to be 18 years of age or older.

If it is identified, or there is reasonable suspicion, that the User is under 18 years of age, the Operator will immediately close the account, delete the data pursuant to the LGPD and, where applicable, report to the competent Brazilian authorities (Polícia Federal, Polícia Civil, Ministério Público and Disque 100), as well as to recognized reporting channels.

3.The account

• The User is fully responsible for safeguarding and keeping their access credentials confidential. Any operations carried out using their credentials will be attributed to them.
• Each User may maintain only one active account. Creating multiple accounts for the purpose of circumventing limits, plans or bans is prohibited.
• The User may close their account at any time, through the platform settings or via a request sent to contato@desejoweb.online. In the event of voluntary closure, the remaining Hearts balance will not be subject to refund.

4.Content generated by artificial intelligence

The characters made available on the platform are generated by artificial intelligence models. Notwithstanding their degree of realism, the characters are fictional and bear no correspondence to real people. The creation of characters by the User consists of customizing traits that guide the generation, and does not constitute the recreation of existing people.

Any attempt to generate content involving the following is strictly prohibited:

• Identifiable real people (including, without limitation, celebrities, ex-partners, personal acquaintances or any identifiable third party). Such conduct constitutes a deepfake, an unlawful practice subject to criminal liability.
• Minors under 18, even if described as fictional characters. This infraction will result in a permanent ban and a report to the competent authorities.
• Non-consensual sexual violence, abuse, torture or other crimes against the person.
• Animals and other non-human species in a sexual context (bestiality).

The Operator employs automated measures and human review to detect prohibited conduct. A finding of such an attempt will result in a ban without prior notice, without prejudice to reporting to the authorities.

5.User messages and prompts

The messages exchanged by the User with the characters are processed by the platform's artificial intelligence systems for the purpose of generating responses. Messages are stored for the following purposes:

• Operation of the character's conversational memory.
• Investigation of any reports of platform abuse.
• Compliance with legal retention obligations, where applicable.

The User grants the Operator a limited, non-exclusive and revocable license to process prompts and messages, exclusively for the operation of the service. The Operator does not use User content to train third-party open models without express consent.

6.Hearts, plans and payments

• The Hearts constitute an internal virtual currency, used to send messages, generate images, videos and audio, make voice calls, and unlock premium content. Hearts have no monetary value outside the platform, are not convertible into money, and are neither transferable nor assignable between accounts.
• The subscription plans are renewed automatically. The User may cancel the renewal at any time, in which case access will be maintained until the end of the period already paid for. Cancellation does not give rise to any right to a proportional refund.
• One-off purchases (top-ups) of Hearts are single transactions. After crediting, there is no refund, except in the cases provided for in the Consumer Protection Code (art. 49 — right of withdrawal for contracts entered into away from the business premises, within 7 days, provided that the Hearts have not yet been used).
• Payment methods: Pix and credit card. Payment data is processed by a third-party gateway regulated by the Central Bank of Brazil. The Operator does not store card data.
• In the event of chargebacks deemed improper, the account may be preventively suspended during the course of the dispute, with reactivation after its respective resolution.

7.Prohibited conduct

To preserve the security and integrity of the platform, the User is prohibited from:

• Attempting to generate any of the content described in Section 4.
• Sharing, marketing or publishing, outside the platform and without express authorization, the media generated in their account.
• Employing reverse engineering, scraping or attempts at unauthorized access to the APIs and infrastructure.
• Using bots, automation or multiple accounts for the purpose of circumventing limits.
• Engaging in harassment, threats or defamation against other users or against the Operator's team.
• Engaging in any illegal activity or activity contrary to public morals.

A finding of an infraction will result in the application of measures ranging, according to severity, from a warning to a permanent ban, without refund.

8.Intellectual property

The source code, design, brand, logos and other assets of the platform are owned by the Operator or its licensors. The media generated within the User's account is for personal use, and may be viewed, downloaded and stored privately; however, the User is prohibited from:

• Republishing them on other platforms, adult or otherwise.
• Marketing or licensing them to third parties.
• Using them to train other artificial intelligence models.

9.Disclaimers and warnings

• The platform does not replace professional medical, psychological, legal or financial advice. In a situation of emotional crisis, seeking professional help is recommended. In the event of a risk to life, contact the Centro de Valorização da Vida (188) or emergency medical services.
• Artificial intelligence may generate inaccurate, inappropriate or inconsistent responses. The User should not base important decisions on interactions with the platform's characters.
• The service is provided "as is", and may experience instability, scheduled maintenance and changes.

10.Limitation of liability

To the maximum extent permitted by Brazilian law, the Operator shall not be liable for indirect damages, loss of profits, loss of data or other consequences arising from the use or inability to use the platform, except in cases of willful misconduct, gross negligence or violation of consumer rights.

11.Account termination

The Operator may suspend or close the User's account at any time, in the event of a violation of these Terms, fraudulent activity or a legal requirement. In the event of termination motivated by a serious violation, the remaining Hearts balance and the active subscription will be forfeited, with no right to a refund.

12.Changes to these Terms

Material changes will be communicated with a minimum notice of 30 (thirty) days, by email and/or notice on the platform. Continued use after the new version takes effect implies tacit acceptance. In case of disagreement, the User may close their account.

13.Applicable law and jurisdiction

These Terms are governed by Brazilian law, notably the Consumer Protection Code (Lei 8.078/90), the Internet Civil Framework (Lei 12.965/14) and the General Data Protection Law (Lei 13.709/18).

The courts of the District of São Paulo/SP are hereby elected to settle disputes arising from these Terms, without prejudice to the consumer's right to choose the courts of their own domicile.

14.Contact

Support channel: contato@desejoweb.online.

Data Protection Officer (DPO): dpo@desejoweb.online.